Support

How can we help?

Most answers are below. If yours isn't, email nickdavies100@gmail.com.

How do I record?
  1. Click the LoopShot icon (pin it from the puzzle-piece menu) or press Alt + Shift + G.
  2. Drag over the area you want. Move or resize it with the corner handles, or click Whole tab.
  3. Press Record. After a 3-2-1 countdown, use the page as normal.
  4. Press Stop, the icon, or the shortcut. Your GIF opens in a new tab, ready to download.
How do I trim, crop or annotate a recording?

On the recording's page, click Edit. Drag the handles under the preview to trim, use Crop to cut it down, and pick a speed. Pro adds Arrow, Box, Text and Blur; select one and press Delete to remove it, or Ctrl + Z to undo. Choose a GIF size (for example "Under 5 MB") and click Save GIF.

Can I take a screenshot or edit a GIF I found online?

Yes. After selecting an area, click Screenshot instead of Record to save a PNG. To edit any GIF on the web, right-click it and choose Edit with LoopShot. You can also open a GIF from your computer on the recordings page.

Why don't I see my mouse pointer?

Chrome's tab recording leaves the real pointer out, so LoopShot draws one in for you ("Show the cursor" in Options). Pro adds a spotlight around it.

How do I share a GIF with a link? (Pro)

On the recording's page, click Upload & get link. The link is copied for you: paste it into Slack, Discord, X, GitHub or an email, and the GIF shows in the preview. Copy GIF URL gives a direct image link for Markdown and docs. Click Delete online copy any time to take it down.

How do I get Pro?

Click Unlock Pro anywhere in LoopShot (or right-click the LoopShot icon → Options → Plan). That opens a pay-what-you-want page and switches Pro on in your browser straight away. Bought Pro earlier and have a key starting with LOOP-? Paste it under Plan and click Activate.

I lost my license key

Email nickdavies100@gmail.com from the address you paid with, and we'll send it again.

The icon shows a red "!" and nothing happens

Chrome doesn't let extensions record its own pages (chrome://, the Chrome Web Store, the new tab page) or built-in PDF viewers. Try on a normal website.

My GIF is choppy or the file is big
  • GIFs of mostly static screens (apps, docs, UI demos) come out tiny. Full-motion video makes big GIFs. Pro's WebM video is better for those.
  • Lower the frame rate or maximum width in Options (Pro), or select a smaller area.
  • Turn off "Smooth gradients" for flat, UI-style content.
Are my recordings uploaded anywhere?

Only if you click Upload & get link on one. Otherwise everything is captured, encoded and kept in your browser. See the privacy policy.

Can I get a refund?

Yes. If LoopShot Pro doesn't work for you, email us within 30 days for a full refund.